Customer Service Agent

• Jet Aviation, established in 1967, operates over 50 locations globally with a focus on seamless flight experiences.
• The Customer Service Agent role involves being the primary contact for passengers and crew at the FBO, ensuring professional and welcoming service.
• Minimum qualifications include 1-2 years in FBO or customer service, a high school diploma, proficiency in English, and strong multitasking abilities.
• Responsibilities include addressing customer inquiries, resolving complaints, providing information about services, and assisting crew with logistics.
• The position requires adaptability to a dynamic, 24/7 work environment, with a primary afternoon shift from 1:00 - 9:30 pm.
• Salary ranges from $24 - $25 hourly, with additional performance-based bonuses up to 5% and a comprehensive benefits package.
• Benefits include health insurance options, 401(k) matching, paid time off, tuition reimbursement, and performance bonuses.
• Physical demands involve standing, climbing, and lifting up to 25 pounds, with work in varied environments including maintenance areas.
• Jet Aviation prioritizes a thorough recruitment process and supports a broad range of employee health and wellness initiatives.