IT Specialist

• Position: IT Specialist (part-time, on-site)
• Experience Required: Minimum 1 year in IT support, managed IT environments, and ticketing systems.
• Key Responsibilities:
- Provide operational IT support, including ticket resolution and endpoint support.
- Manage support requests using Zendesk, ensuring accurate documentation.
- Troubleshoot hardware/software issues on various devices, including iOS and Android.
- Assist in onboarding/offboarding activities and collaborate on IT projects.
- Maintain communication with non-technical users and participate in an on-call schedule.
• Qualifications:
- Strong troubleshooting skills and customer service demeanor.
- Clear communication abilities and organizational skills.
- Ability to adapt to changing priorities and participate in on-call coverage.
• Physical Requirements: Ability to lift up to 50 lbs for equipment setup.
• Compensation: $28.00 - $33.00 per hour, with a minimum guarantee of 24 hours per week.
• Company Overview: Solairus Aviation specializes in private aviation services, emphasizing employee value and a diverse workplace.