Customer Service Agent
NVOII
Illinois, United States
•
Not Available
•
Full-time
•
Posted 3mo
• Company Overview: Jet Aviation, established in 1967, has grown from a single hangar in Basel, Switzerland, to over 50 locations worldwide, employing more than 4,500 staff.
• Position: Customer Service Agent at Jet Aviation FBO, focusing on delivering exceptional service and support to passengers and crew during their journey.
• Minimum Requirements:
- 1-2 years of experience in FBO or customer service (hospitality preferred)
- High School Diploma or equivalent
- Proficient in English communication
- Strong customer-oriented and multi-tasking skills
- Flexibility for shift work
- Team-oriented with a passion for service
- Must obtain Airport ID Badge within 30 days
• Main Responsibilities:
- Provide exceptional service and address inquiries, suggestions, and complaints
- Resolve customer issues efficiently and de-escalate tensions
- Assist crew with arrangements for accommodations and services
- Comply with airport and Jet Aviation policies
- Represent Jet Aviation professionally in various forums
• Work Schedule: Dynamic; shifts may change as business needs evolve. Initial shift is 1 pm - 9 pm, with 4-6 weeks of training.
• Compensation: Starting pay of $18 hourly ($37,000 annually), plus up to 5% performance-based bonus.
• Physical Demands: Role requires standing, walking, lifting up to 25 lbs, and adaptability to various weather conditions.
• Work Environment: Noise levels can range from moderate to loud, with exposure to vibrations and occasional fuel fumes.
• Benefits: Competitive package including health insurance, 401(k) matching, paid time off, tuition reimbursement, and more.
• Equal Opportunity Employer: Committed to fair hiring practices, including accommodations for individuals with disabilities.
• Position: Customer Service Agent at Jet Aviation FBO, focusing on delivering exceptional service and support to passengers and crew during their journey.
• Minimum Requirements:
- 1-2 years of experience in FBO or customer service (hospitality preferred)
- High School Diploma or equivalent
- Proficient in English communication
- Strong customer-oriented and multi-tasking skills
- Flexibility for shift work
- Team-oriented with a passion for service
- Must obtain Airport ID Badge within 30 days
• Main Responsibilities:
- Provide exceptional service and address inquiries, suggestions, and complaints
- Resolve customer issues efficiently and de-escalate tensions
- Assist crew with arrangements for accommodations and services
- Comply with airport and Jet Aviation policies
- Represent Jet Aviation professionally in various forums
• Work Schedule: Dynamic; shifts may change as business needs evolve. Initial shift is 1 pm - 9 pm, with 4-6 weeks of training.
• Compensation: Starting pay of $18 hourly ($37,000 annually), plus up to 5% performance-based bonus.
• Physical Demands: Role requires standing, walking, lifting up to 25 lbs, and adaptability to various weather conditions.
• Work Environment: Noise levels can range from moderate to loud, with exposure to vibrations and occasional fuel fumes.
• Benefits: Competitive package including health insurance, 401(k) matching, paid time off, tuition reimbursement, and more.
• Equal Opportunity Employer: Committed to fair hiring practices, including accommodations for individuals with disabilities.