Customer Service Agent

• Jet Aviation has been operating since 1967, starting from one hangar in Basel to over 50 locations and 4,500 employees worldwide.

• Services offered include Aircraft Management, Sales, Charter, Completions, Government Services, Maintenance, and Staffing.

• The role of Customer Service Agent involves providing welcoming assistance to passengers and crews at Jet Aviation FBO.

• Minimum requirements include 1-2 years in customer service, a High School Diploma/GED, and proficient English communication skills.

• Responsibilities include addressing customer inquiries, handling complaints, and assisting with crew arrangements for various services.

• A flexible work schedule is required, with initial evening shifts (2:00 pm - 10:00 pm), operating 24/7.

• Compensation ranges from $20 to $22 hourly, equating to $41,000 - $45,000 annually, with potential performance bonuses.

• Full-time employees benefit from a comprehensive package covering financial perks, health insurance, paid time off, and education reimbursement.

• The work environment may vary from heavy maintenance areas to upscale customer spaces, requiring adaptability to weather conditions and physical demands.

• Jet Aviation emphasizes a thorough selection process and offers a competitive benefits package, adhering to equal opportunity employment.