Customer Service Agent

• Jet Aviation, established in 1967 in Basel, Switzerland, operates globally with over 4,500 employees across 50 locations.

• The company offers services including Aircraft Management, Sales, Charter, Maintenance, and more, emphasizing exceptional customer experiences.

• The role of Customer Service Agent involves being the point of contact for passengers and crew, providing service requests, resolving inquiries, and ensuring a welcoming environment.

• Minimum requirements include 1-2 years of experience in FBO or customer service, a High School Diploma/GED, proficiency in English, and the ability to adapt to shift work and various weather conditions.

• Responsibilities encompass delivering exceptional service, resolving customer complaints, assisting with crew arrangements, and ensuring compliance with relevant regulations.

• The work schedule is dynamic, operating 24/7, with an initial assignment on the 2nd shift (2:00 - 10:00 pm).

• Compensation ranges from $21 to $23 per hour, equivalent to $43,000 - $47,000 annually, plus potential bonuses.

• Benefits include financial perks, comprehensive health insurance options, performance bonuses, and tuition reimbursement among others.

• The position requires physical capability to handle various tasks and work in fluctuating environmental conditions, including high noise levels and exposure to fuel fumes.

• Jet Aviation promotes equal opportunity and inclusivity in its hiring process, requiring candidates to pass pre-employment requirements.