Customer Service Agent

• Jet Aviation, established in 1967, specializes in aircraft management, sales, charter, and maintenance, with over 4,500 employees across 50 locations globally.

• Position: Customer Service Agent at Jet Aviation FBO, responsible for providing excellent service to passengers and crew throughout the travel experience.

• Requires adaptability to a dynamic work schedule; salary ranges from $13.00 to $14.00 per hour plus a performance-based bonus of up to 5%.

• Minimum qualifications include 1-2 years in customer service/FBO experience, proficiency in English, and strong customer service orientation.

• Key responsibilities: resolving inquiries and complaints, providing service information, assisting crew with logistics, and ensuring compliance with policies.

• Benefits include paid time off, health insurance options, 401(k) matching, tuition reimbursement, and various employee wellness programs.

• Physical requirements involve standing, walking, lifting up to 25 pounds, and working in various weather conditions and noise levels.

• The hiring process includes multiple interview stages and pre-employment requirements to ensure candidate suitability.