Lead Agent, Passenger Service IAD

• Flexible schedule required, including nights, weekends, and holidays; hours vary based on flight schedules.

• Position: Lead Customer Service Agent overseeing airline product and supporting Customer Service Agents.

• Responsibilities include directing customer service operations for commercial and charter flights: passenger check-in, security screening, baggage transfers, maintenance of ground equipment, etc.

• Conducts training for new and existing Customer Service Agents; maintains training records and compliance with safety regulations.

• Prepares reports related to customer service activities, addresses agent and passenger issues, and maintains communication with air carrier personnel and TSA.

• Ensures adherence to FAA and TSA security regulations; implements changes as necessary.

• Must carry luggage up to 70 pounds and perform physical tasks, enduring indoor and outdoor conditions.

• Requires 1 year of experience in aviation; thorough knowledge of aircraft types, and FAA/TSA directives.

• Must pass a background investigation and random drug tests in accordance with federal regulations.