Passenger Service Agent

• Shift: 1:00 PM - 7:00 PM, with minimum 3 days a week and weekend availability required.

• Menzies Aviation, a partner in the aviation industry since 1833, values people, passion, and pride.

• Role of Customer Service Agent includes checking in passengers, verifying documentation, assigning seats, checking baggage, and assisting with passenger issues.

• Adherence to uniform guidelines and conduct codes is mandatory.

• Responsibilities include:

- Assisting with check-ins and baggage claims.

- Hosting self-service kiosks and verifying passengers’ documents.

- Organizing work areas and making announcements at gates.

• Health and safety responsibilities include adherence to workplace safety rules and substance misuse policy enforcement.

• Required qualifications:

- Common sense for following instructions.

- Computer skills for job duties.

- Proficiency in reading, writing, and speaking English; excellent communication skills.

- Positive attitude and ability to remain calm under pressure.

- Capability to stand for long periods at check-in areas.

• Menzies Aviation promotes diversity and equal opportunity in hiring.

• Application process includes consideration of candidate fit with company values.

• Interested candidates encouraged to apply.