Passenger Service Agent

Job Title:Passenger Service Agent at Menzies Aviation

Responsibilities:

• Check-in passengers at ticket counters and gates.
• Verify passenger documentation and assign seats.
• Provide gate information and assist with baggage claims and passenger issues.
• Host self-service kiosks and ensure organized work areas.
• Lift/move cargo and baggage up to 70 lbs; perform bending, stretching, pushing, and pulling.

Compensation and Benefits:

• Hourly wage of $19.50 with uncapped commission.
• Increases of $.50 after 6 months, 1 year, and 2 years of service.
• Monthly travel voucher or free parking pass.
• Sales commission for compliant agents paid monthly.
• Comprehensive health plans, dental and vision insurance, paid vacation, and retirement saving plans.

Qualifications:

• Must be at least 18 years of age and pass pre-employment drug screening.
• Proficient in English and able to lift 70 lbs.
• Must pass FBI background check and obtain US Customs seal.
• Flexible availability for variable shifts including weekends and holidays.
• Prior customer service experience preferred and intermediate computer skills required.

Knowledge, Skills, and Abilities:

• Ability to learn quickly and follow oral/written instructions.
• Strong interpersonal skills and ability to work collaboratively within a team.
• Safety and Compliance:
• Adhere to health and safety regulations and report hazards.
• Cooperate with management for legal compliance and training participation.

Working Conditions:

• Primarily indoor work with exposure to open terminals; requires a uniform.
• Must maintain a positive attitude when dealing with customers.

Physical Requirements:

• Frequently required to stand, walk, and lift/move weights up to 70 lbs.